Refund Policy

At Qkogo.com, we strive to provide a seamless and satisfactory experience for all our users. Our refund policy is designed to ensure fairness and transparency in every transaction. Below are the details of our refund policy.

Cancellation within 1 Hour of Booking

  • We understand that plans may change unexpectedly. Therefore, if you cancel your booking within 1 hour of making the reservation, you are eligible for a 100% refund.
  • The cancellation request must be made within the specified timeframe to qualify for the refund.
  • Refunds will be processed using the original payment method used during booking.

Beyond 1 Hour of Booking

Unfortunately, refunds cannot be provided for cancellations made beyond the 1-hour window from the time of booking.

Exceptions may be considered under special circumstances, subject to management approval.

Refund Processing Time:

Refunds for eligible cancellations will be processed promptly.

Please allow up to 3 days for the refunded amount to reflect in your account, depending on your bank or payment provider's processing time.

Contacting Support

For any refund-related inquiries or assistance, please contact our customer support team at [email protected].

Our dedicated support staff will be happy to assist you with any questions or concerns regarding refunds or cancellations.

Modifications to the Refund Policy

  • Qkogo.com reserves the right to modify or update the refund policy at any time without prior notice.
  • Any changes to the policy will be effective immediately upon posting on our website.
  • It is the responsibility of users to review the refund policy periodically for any updates or amendments.

By using our services and making bookings through Qkogo.com, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy.

If you have any further questions or require clarification regarding our refund policy, please do not hesitate to reach out to us.

Thank you for choosing Qkogo.com for your bus and cab booking needs. We appreciate your trust and patronage.

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